Cancellation or Late Arrival Policies

Sometimes circumstances are out of our control. 
If you are sick or have gastro or a contagious flu/cold, please call us immediately to reschedule your appointment, we would prefer to see you when you are better and well rested. 

Below is our policy, this will help us provide the best service for you, whilst not missing out on people who really needs appointments. All our patients are important to us. To be able to service and see everyone in a timely manner,  your co-operation would be much appreciated.

2 business days notice is required to change or reschedule your confirmed appointment. 

Arriving Late to your scheduled appointment: 

Hi Valued Patient,

Please aim to arrive on time, so that we can ensure that all patients are seen in a timely manner. If you arrive 10 minutes after your scheduled appointment, you may need to reschedule, or be put on the waiting list for the day.

We understand that sometimes circumstances out of our control happen.  We will try to do our best to accommodate your late arrivals.

If your appointment time becomes inconvenient for you, please let us know, we are more than happy to reschedule you to a more suitable time, if you give us at least 2 business days notice.  This will allow us to fill your appointment time with a patient an urgent dental need.

In some circumstances, if you are over 20 minutes late to your appointment and we run out of time to perform any treatment, this will result in a cancellation fee and a new appointment time.

Please call us on 03 9017 1188 if you are running late to your scheduled appointment.

Cancellation and Failure to Attend 

Your dental needs are important to us.  When we book your appointment, we are reserving room and time for your treatment. We do not double book patients, nor do we try and overbook our patients.   This appointment is designed for you where we dedicate our time and resources to your dental health.

If you need to cancel or reschedule your appointment:

• Please call us on 03 9017 1188 or email us at info@smileandco.com.au

• We require a minimum of 2 business days notice.

Our friendly staff will endeavor to remind you of your appointment, if you request a notification via phone, email or sms.  However, please bear in mind that this appointment is your responsibility to attend or reschedule in advance.

At SMILE & Co. we pride ourselves on great customer service and quality dental.  When booking your appointment we book a time to complete your booked dental work.  Late arrivals, missed or cancelled appointments comes at a cost to the business.  It interferes with the smooth running our dental practice and creates unnecessary follow-up and scheduling issues for other patients.

As we secure your appointment for you, we turn away other patients, any missed or cancelled appointments with less than 2 business day notice will incur a $75 late cancellation fee.  If you need to reschedule due to illness or a last minute work trip, we understand and will try and reschedule you.  If you choose not to reschedule, a late cancellation fee will be charged.

If you choose not to notify us of a cancellation of appointment or fail to attend a confirmed appointment a full fee of service will be charged.

Please be mindful of others that may be in need or urgent dental care .  Do the right thing, change your appointment early, if you know you cannot make it. Let us know if you are running late, so we can fit everyone in on a timely manner.

Thank you for your co-operation and understanding:

If you need to change or reschedule your appointment, please advise us 2 business days before.

Please call us today on 03 9017 1188, or email us at info@smileandco.com.au.